FAQ

Frequent questions

How long does it take for the order to arrive?

All orders are delivered in Italy in 2/3 working days from the order.

E’ possibile rendere gli articoli ordinati una volta ricevuti?

Assolutamente si, ti consigliamo di leggere la pagina sulle nostre politiche di reso e di rimborso per maggiori chiarimenti.

I am not registered, is it mandatory to register to buy?

No, it is not mandatory. You can also make purchases without registration. Remember, however, that by registering you will receive our newsletters via email with discounts and news.

What payment methods do you accept?

You can pay for your order with your paypal account or with a credit or debit card. You can also pay with Satispay, Klarna in 3 installments or on delivery.

Can I contact you for help on sizes?

Yes, we reply from every channel within a few minutes every day from 7.00 to 23.00. Visit the contact us section.

Do you accept cash on delivery?

Yes, we accept payment on delivery in Italy.

E’ prevista la spedizione gratuita oltre un certo ammontare di ordine

Si, oltre i 59 euro la spedizione nazionale è gratuita.

Do you have a shop?

No, you can only buy online

What does size + LONG mean?

Longer products have a longer back length than regular sizes which is very useful for dogs such as dachshunds.