Return goods

Right of withdrawal

Purchases made on the Piggy Pet site are governed by the Italian law on mail order according to which you have 14 (fourteen) working days, from the date of delivery (date indicated by the courier), to exercise the right of withdrawal.
Piggy Pet accepts the return of any item purchased in the shop as long as it is in perfect condition (never used and complete with tags).
If the goods are returned damaged or used, they will not be refunded.

Remember that the cost of the return shipment is always borne by the customer except in the case of receipt of incorrect or damaged items, in which case the return will be at our expense.

Procedure for returning goods:

1- First we ask you to open a return request file, using the appropriate RETURN FORM, in which you will be asked for your order number, your email address and your name. Returns cannot be opened through other channels.

2- We then ask you to specify if you want a refund with a discount coupon to be used on our site for any product on sale or with a reversal of the transaction on the payment method used.

3 - Specify if it is a return on MILANO CITY (which is free) or not.

4 - In the notes, tell us which product you intend to return, if the order is made up of several items, and other special instructions if there are any.

5 - We will contact you as soon as we have received the return request to provide you with the delivery address, we recommend that you ship your package with a traceable courier, as we are not responsible for any losses during the return shipment, and to provide us with tracking. of the shipment.

The refund of the price paid for the item (thus excluding the shipping costs of the order) will take place as soon as we have received and verified the return. You will receive an email that will confirm the refund or the issue of the voucher.

Please send the products hairless.

 

For any doubts, do not hesitate to contact us, we are always more than happy to clarify all your doubts. Contact